Make vs Zapier: Famous Automation Tools Review
If you’re deciding between Make and Zapier for your automation needs, this comparison is for you. Both platforms are leading options in the world of workflow automation, but each brings unique strengths to the table. Make vs. Zapier is a hot topic because both offer powerful tools to streamline tasks, connect apps, and automate processes. But which one best suits your business needs?
In this guide, we’ll break down the core differences between Make and Zapier, covering efficiency, integrations, ease of use, pricing, and control. By the end, you’ll know which platform aligns with your automation goals and offers the best value for your workflows.
Why is it important to compare Make and Zapier?
Make and Zapier are two of the most popular workflow automation platforms, so it’s important to compare them before choosing one. Both platforms offer a wide range of features and integrations, but they have some key differences.
- Efficiency: Make handles complex workflows with powerful features and customization. Zapier is great for simpler workflows but may not match Make’s capabilities for advanced setups.
- Integration: Both platforms connect with many popular apps, but Make offers custom integrations for unique software, which is useful if you have specific needs.
- Ease of Use: Zapier is very user-friendly and has plenty of resources. Make has a learning curve but is extremely powerful once mastered.
- Cost: Make’s free plan offers more but charges based on data usage, which can get expensive with heavy automation. Zapier’s pricing is simpler and predictable.
- Control: Make offers full customization for those who want detailed control, though it’s more complex to set up. Zapier is ideal for quick, straightforward automation without a lot of setup.
Make (Integromat) vs. Zapier
Now we’ve taken a broad look at Make and Zapier, let’s explore the strengths and weaknesses of each in a bit more detail.
Both are fantastic services, so we’re not aiming to declare an overall winner. It’s about narrowing down the most powerful tool for your business.
Even if you decide to continue with both, it’s helpful to understand where one excels and the other falls short.
You may even switch your allegiance as your business operations become more complex or your knowledge of automation increases.
1. Make vs Zapier: Features
There are many features to compare across Zapier and Make, including common differences with historical data and how to delay an automation step.
Historical data
When you set up a scenario in Make, you’ll have the option to process existing data from a certain historical date.
For example, if you want to put Paperform submission details into a spreadsheet or Gmail account, you can do that for users who’ve already completed your form.
This isn’t possible in Zapier—Zaps will start to run after you set them, and can’t work backwards!
Delay vs. sleep function
In a standard automated workflow, each step in the process will fire up one after the other. As soon as your trigger event kicks in, your action will follow.
But what if you want more flexibility in your sequence? Perhaps you want to send a client onboarding email out 1-2 days after receiving their enquiry?
This is made easy in Zapier. You can choose the Delay by Zapier function, which gives you three options:
- Delay For: choose to delay for a specific amount of time
- Delay Until: to run your actions at a set time, e.g. noon tomorrow
- Delay After Queue: make sure each action has enough time to run before the zap continues.
Make includes the Sleep module for a similar purpose, but it has a maximum setting of 300 seconds (five minutes) which is fairly limited. There is a workaround if you want to create a longer delay, but it’s not baked in.
2. Make vs Zapier: Usability
Zapier and Make are both no-code tools. Technically, you shouldn’t require any web dev knowledge to create fantastic automated sequences in either. But Zapier is more user-friendly if you’re a complete beginner.
Zapier’s pre-made Zaps are a quick and efficient way to transfer data between apps. They’re easy to configure and are helpful for a wide range of common use cases.
Zapier’s functionality is slightly lacking when you want to do more complex tasks or develop new integrations that aren’t available as pre-sets.
Although there are workarounds, you must be reasonably tech-savvy to implement them. For some, this might defeat the purpose of using Zapier in the first place.
Make feels like it’s been created by developers for developers, and it definitely feels more challenging when you’re learning the ropes.
The bubble graphics for each module or step of your scenario create a brilliant representation so you can visualise how your workflow will pan out.
This may not be strictly necessary if you’re setting up a straightforward A→B integration, but it’s handy when you’re ready to take things up a notch.
Zapier’s user experience is based on a linear workflow design, which is easy to follow. But Make’s drag-and-drop editor allows you to move your modules around and zoom in or out of the picture, which is useful when dealing with complex scenarios.
3. Make vs Zapier: Integrations
Zapier offers integrations with more than 5,000+ apps with “Recently Added” and “Coming Soon” options showcasing how the platform is continuously evolving.
All you need to do is type the name of your preferred app in Zapier’s search box to see if it’s listed.
Alternatively, you can browse through categories for inspiration, including productivity, business intelligence, human resources, marketing integrations, and more.
Zapier has the edge over Make in terms of the number of integrations. Make offers 1,200+ apps compared to Zapier’s 5,000+.
Even though Make’s library is smaller, the chances are you’ll still find the app you want to work with, as all the top players are included on both platforms.
Finding the right app for your automated workflow in Make is also simple. The Integrations page displays 48 of the most popular apps, including the usual suspects like Google Sheets, Salesforce, Mailchimp, and Airtable.
If none of this appeal, use the search box to locate something specific or browse by category.
Here’s a spanner in the works: imagine you’ve discovered that both Zapier and Make integrate with your chosen app—hurray! The next step is to work out if they integrate with the app in the same way.
There are some key differences to explore before you dive in. For example, let’s say you want to integrate with the time tracking app, Toggl.
- Zapier has 24 pre-set actions and triggers available, including creating a new task, starting a time entry, creating a new tag, and more.
- Make has 35 options available, including the ability to delete clients, projects, and tags—these deletions are unsupported in Zapier without a workaround.
4. Make vs Zapier: Automated workflows
But what about when things get more complicated, and you need to add automation paths or debug your workflow?
Adding automation paths
In Zapier, you have to set up paths that essentially split a single Zap into multiple workflows (a Zap within a Zap).
This branching logic is based on a set of conditions. For example, if A happens to your trigger app, X is the action. But if B happens, then Y is the action.
Zapier allows three paths and three nested paths, but there are two rules:
- You can only set these up after adding a trigger
- They must always be the final step of your Zap
Make has a similar approach to paths, and there’s no limit to how many paths you choose in your workflow. You’ll use the Router tool in Make to configure different conditions for each of your paths.
Error handling
The more complex your workflow is, the more likely errors will creep in. Testing an automation before running it is critical, but this step is handled differently on each automation platform.
In Zapier, you test out individual steps in your workflow and then set your Zap to run live. This can be fiddly when you’re dealing with multi-step Zaps. If an error occurs, you’ll need to head over to your Zap History’s debugging tool to analyse where it’s failing.
Make has the edge when it comes to debugging workflows. As it’s such a visual tool, you can watch your scenario run in real-time and see the data counting up. If an error occurs, you’ll quickly pinpoint which module it’s coming from to adjust.
5. Make vs Zapier: Value for money
Zapier is considerably more expensive than Make. But which gives you more bang for your buck?
Each app has a different approach to its free and paid plans, so it’s not just about the overall cost—it’s also about weighing up how you use each tool.
Zapier calculates its price based on tasks. Every time an action is successful or a filter is passed, you use up one of your task credits. Triggers and filters that aren’t passed don’t count towards your limit.
If you need to use more than your five free Zaps each month or have complex workflows quickly eat up your 100-task allowance, you’ll need to invest in an expensive plan. The price escalates rapidly as you move up the tiers.
Unfortunately, some Zapier nice-to-haves like auto-replay aren’t available until you’ve upgraded to the Professional plan. This starts at $49 per month if you pay annually, which is a fairly significant fee.
In contrast, Make calculates the price based on operations, and its pricing plan is more generous than Zapier’s. Each time a trigger is fired, or a scenario runs, you’ll use an operation out of your allowance.
The free basic plan gives you 1,000 operations each month, which is plenty for even the most seasoned automation veterans. And filters aren’t counted as part of your allowance either, which gives you some nice wiggle room.
The verdict: Make or Zapier for workflow automation?
Both Make and Zapier are valuable to small businesses, allowing you to automate repetitive manual tasks that consume your resources.
So, it comes down to selecting the tool that best fits your organization and your skillset.
Which platform is right for you?
Choose Make if…
- Do you want a cost-effective online automation platform?
- You want to create more complex workflows
- You already have a solid understanding of automation
Choose Zapier if…
- You’re an automation newbie and want to try out some common use cases
- You need to build integrations with less well-known apps
- The allowance in the free plan is sufficient for your needs
Once you’ve chosen your favorite tool, all that’s left is to work out which parts of your business to automate. Luckily, Paperform is supported on both Zapier, and Make, so you can’t go wrong with whatever tool you choose.
